Establish and develop customer relationships to promote adoption, value creation, retention, and loyalty around Cordant software solutions
Job Summary
Establish and develop customer relationships to promote adoption, value creation, retention, and loyalty around Cordant software solutions.
Provide expertise to ensure sustainable customer success and growth throughout the post-sales cycle, including training, coaching, professional services, and technical support.
Collaborate with customers on showcasing their successes through case studies, webinars, and conferences, while tracking customer performance indicators and ensuring contract renewals.
Matching Summary
Establish and develop customer relationships to promote adoption, value creation, retention, and loyalty around Cordant software solutions.
Skills & Requirements
Must-have
Customer relationship management
Software solutions adoption
Technical support and training
Asset management expertise
Reliability and maintenance knowledge
APM solution experience
Nice-to-have
Client advocacy and success
Cross-selling and up-selling
Digital transformation guidance
Collaborative problem-solving
Key Requirements
Bachelor's degree or equivalent experience
Several years of engineering/technology experience