Product Specialist

Coveo

Canada
Hybrid
Python, js, css, and html knowledge
Manage and prioritize support cases
Investigate technical issues
Coveo is seeking a Product Specialist to enhance client experiences through effective support, focusing on technology empowerment rather than just issue resolution. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for technology within a collaborative environment

Job Summary

  • Turn support interactions into impactful product experiences by empowering users to get the most out of Coveo's technology.
  • Manage and prioritize support cases, investigate technical issues, and collaborate with R&D and cross-functional teams to resolve complex cases.
  • Contribute to knowledge sharing by documenting solutions and creating reusable content for clients and teammates.

Matching Summary

Match Score: 85

Coveo is seeking a Product Specialist to enhance client experiences through effective support, focusing on technology empowerment rather than just issue resolution. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for technology within a collaborative environment.

Skills & Requirements

Must-have

  • Python, JS, CSS, and HTML knowledge
  • Manage and prioritize support cases
  • Investigate technical issues
  • Communicate clearly with clients

Nice-to-have

  • Organized and capable of juggling priorities
  • Thrive in a fast-paced environment
  • Believe in teamwork and collaboration

Key Requirements

  • Professional communication in English
  • Passion for technology and web development

Work Rights

Not specified

Tailored Resume

Cover Letter