Service Center Support Specialist

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
Base: $39,930 - $43,923; benefits: university cont...
Customer-facing agent
Answering departmental switchboard
Receiving work requests
The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center

Job Summary

  • The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.
  • This position will engage in proactive communications to keep customers informed of work status, outages, and upcoming maintenance activities, which may impact building operations.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance, with benefits including health, dental, life and disability insurance, tuition waivers, 12 holidays, and immediate leave accrual.

Matching Summary

The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.

Salary

Base: $39,930 - $43,923; Benefits: University contributions to insurance, tuition waivers, 12 holidays, leave accrual, retirement programs

Skills & Requirements

Must-have

  • customer-facing agent
  • answering departmental switchboard
  • receiving work requests
  • administering campus key center
  • evaluating work requests
  • proactive customer communication

Nice-to-have

  • vibrant work environment
  • healthy work-life balance
  • collegial working relationships

Key Requirements

  • High school diploma or equivalent
  • Two years of specialized experience
  • Familiarity with FAMIS CMMS
  • Familiarity with Workday
  • Proof of legal authority to work in the US

Work Rights

Proof of legal authority to work in the United States

Tailored Resume

Cover Letter