The role involves providing proactive premium support to named accounts to ensure flawless digital experiences across networks
Job Summary
The role involves providing proactive premium support to named accounts to ensure flawless digital experiences across networks.
TAMs will work closely with a 24x7 support team to implement a follow-the-sun model for global customer coverage.
Responsibilities include breaking down technical issues, optimizing customer systems, and establishing collaborative relationships with internal engineering and sales teams.
Matching Summary
The role involves providing proactive premium support to named accounts to ensure flawless digital experiences across networks.
Skills & Requirements
Must-have
Network and application protocols expertise
Cloud/SaaS product support experience
Linux operating system administration
Hypervisor and container tools knowledge
Fluent English communication skills
Nice-to-have
Programming language proficiency in Python or JavaScript
Security authentication and SSO knowledge
Strong presentation and leadership presence
Passion for championing customer problems
Excellent time and project management skills
Key Requirements
Cisco or Juniper certifications (CCNA, CCNP, DevNet)
Bachelor's/master's degree in computer science or equivalent
Demonstrable experience in Technical Support or Solutions Engineering