Hit Svc Desk Analyst I

Advocate Health

Base: $24.10 - $36.15; bonus/equity: not specified...
Fully remote
Exceptional customer service
Troubleshooting lan/wan software
Desktop computing equipment support
Advocate Health is seeking a part-time Hit Service Desk Analyst I to provide exceptional customer service and technical support in a fully remote environment. The role involves troubleshooting basic technical issues, documenting customer interactions, and maintaining high performance in service delivery

Job Summary

  • Provides initial support troubleshooting, answering questions and resolving basic problems and issues related to LAN/WAN-based software, desktop computing equipment, printers, network status and applications.
  • Documents all relevant customer interaction information thoroughly in the service management system.
  • Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.

Matching Summary

Match Score: 85

Advocate Health is seeking a part-time Hit Service Desk Analyst I to provide exceptional customer service and technical support in a fully remote environment. The role involves troubleshooting basic technical issues, documenting customer interactions, and maintaining high performance in service delivery.

Salary

Base: $24.10 - $36.15; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • Exceptional customer service
  • Troubleshooting LAN/WAN software
  • Desktop computing equipment support
  • Printer and network status troubleshooting
  • Service management system documentation
  • Call tracking system utilization

Nice-to-have

  • Patience and positivity
  • Technical hints and tips
  • Teamwork and confidentiality
  • Proactive customer assistance

Key Requirements

  • High School Graduate or equivalent
  • 1 year customer service experience
  • Basic understanding of call centers

Work Rights

Not specified

Tailored Resume

Cover Letter