Technical Support Engineer - Adaptive Planning

ZeroAOG

Warsaw, Poland
Base: zł167,200 pln - zł250,800 pln; bonus/equity:...
Fully remote
Saas support experience
Enterprise cloud software support
Linux and sql knowledge
The Workday Adaptive Planning Support team is seeking an experienced Support Engineer passionate about tackling complex technical challenges in a fast paced environment

Job Summary

  • The Workday Adaptive Planning Support team is seeking an experienced Support Engineer passionate about tackling complex technical challenges in a fast paced environment.
  • This role offers the trust to take risks, tools to grow, skills to develop, and the support of a company invested in you for the long haul.
  • Workday combines flexible work with at least 50% in-office time to foster collaboration and connection among teams.

Matching Summary

The Workday Adaptive Planning Support team is seeking an experienced Support Engineer passionate about tackling complex technical challenges in a fast paced environment.

Salary

Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • SaaS support experience
  • Enterprise cloud software support
  • Linux and SQL knowledge
  • Troubleshooting web services and APIs
  • Experience with programming languages
  • Customer-facing technical support
  • On-call rotation participation

Nice-to-have

  • Empathetic and proactive team player
  • Experience with financial planning software
  • Knowledge of ELK or log aggregation tools
  • JavaScript knowledge
  • Implementation or support of software integrations
  • Strong communication skills
  • Attention to detail

Key Requirements

  • 5+ years technical support experience
  • 2+ years support engineer with enterprise cloud software
  • Experience managing escalated enterprise customer cases
  • Working knowledge of Linux, SQL, and programming languages
  • Ability to communicate with users of varying technical ability
  • Participation in global on-call rotation

Work Rights

Local candidates or willing to relocate

Tailored Resume

Cover Letter