Service Cloud Release & Training Operations Specialist

Thomson Reuters

Mexico City, Mexico
**
Salesforce service cloud experience
Training operations support
Agile delivery processes
** Thomson Reuters is seeking a Service Cloud Release & Training Operations Specialist in Mexico City. The role involves supporting the delivery, adoption, and enablement of Salesforce Service Cloud, focusing on training, release coordination, and operational support, particularly for LATAM teams. **

Job Summary

  • Support the delivery, adoption, and enablement of Salesforce Service Cloud across the organization, partnering with global teams.
  • Leverage AI-enabled tools to accelerate release communications, training material creation, and documentation while ensuring quality, accessibility, and consistency.
  • Thomson Reuters offers a hybrid work model, flexibility, work-life balance, career development, competitive benefits, and a culture of inclusion and belonging.

Matching Summary

Match Score: 75

** Thomson Reuters is seeking a Service Cloud Release & Training Operations Specialist in Mexico City. The role involves supporting the delivery, adoption, and enablement of Salesforce Service Cloud, focusing on training, release coordination, and operational support, particularly for LATAM teams. **

Skills & Requirements

Must-have

  • Salesforce Service Cloud experience
  • Training operations support
  • Agile delivery processes
  • AI-enabled tools for content creation
  • Strong written communication skills

Nice-to-have

  • Global platform rollout experience
  • Accessibility standards knowledge
  • Agent-facing platforms support
  • Bilingual Spanish and English proficiency

Key Requirements

  • Experience supporting Salesforce Service Cloud, training operations, or platform enablement
  • Familiarity with Agile delivery processes
  • Experience creating or maintaining training content
  • Experience using AI-enabled tools for content creation
  • Strong organizational skills and attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter