New york, ny: $75,400 - $86,100; bonus/equity: not...
Fully remote
Troubleshoot laptop issues
Mobile device support
Password resets
Capital One is seeking a customer first technology support associate for a large geographically dispersed organization
Job Summary
Capital One is seeking a customer first technology support associate for a large geographically dispersed organization.
Technical support will require excellent written and verbal communication skills and will focus on troubleshooting laptop (Windows & Mac) issues, mobile device support, password resets, etc.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Matching Summary
Capital One is seeking a customer first technology support associate for a large geographically dispersed organization.
Salary
New York, NY: $75,400 - $86,100; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
troubleshoot laptop issues
mobile device support
password resets
remote access tools
Service Now ticketing tool
internal end user issues
Nice-to-have
customer first technology associate
excellent written and verbal communication
respond quickly and effectively
training new agents
Key Requirements
High School Diploma, GED or equivalent certification
At least 1 year of remote help desk support experience
Associate’s Degree in Computer Science, Information Systems, and Engineering
2+ years of remote help desk support experience
1+ year of Mac support experience
1+ year of Windows OS support experience
ITIL Certification, Mac Integration Basics Certificate, or Windows 10 Certificate