Job Summary

• The role involves leading the white-glove implementation of Customer Experience Automation (CXA) and Contact Center as a Service (CCaaS) solutions specifically for healthcare and life sciences clients.
• As a primary technical resource, you will design and troubleshoot complex integrations with major Electronic Health Record systems, with a specific emphasis on Epic.
• Talkdesk offers an uncapped paid time off program, 14 paid holidays, and eligibility for long-term equity incentives alongside a competitive base salary.

Matching Summary

Salary

Base: $123,000 - $205,000 OTE; Bonus/Equity: Eligible for short term incentives and long term equity; Benefits: Medical, Dental, Vision, Life, Disability, 401(k), Uncapped PTO

Skills & Requirements

Key Requirements

• Bachelor's degree in technical field or equivalent experience
• Minimum 5 years in Professional Services or IT Software Development
• Minimum 3 years of hands-on Epic integration experience
• Knowledge of healthcare compliance frameworks like HIPAA and HITECH

Work Rights