Own incident management end-to-end, including triage, mitigation, root-cause analysis, and postmortems with action items
Job Summary
Own incident management end-to-end, including triage, mitigation, root-cause analysis, and postmortems with action items.
Proactively identify performance bottlenecks and lead tuning efforts for PHP, MySQL, caching, and queues to ensure availability of critical e-commerce flows.
Reduce toil through scripting and automation, and support stakeholders with ad-hoc investigations related to orders, payments, and shipments.
Matching Summary
Own incident management end-to-end, including triage, mitigation, root-cause analysis, and postmortems with action items.
Skills & Requirements
Must-have
PHP web applications production support
incident management end-to-end
performance bottleneck identification and tuning
Linux shell and networking basics
MySQL slow query analysis and indexing
Drupal and Acquia ecosystem CMS
Atlassian suite project management tools
Nice-to-have
calm structured communicator under pressure
ownership mindset bias for action
simplifying complex systems knack
collaboration across delivery and QA teams
basic SQL analytics for operational reporting
scripting Bash PHP CLI for tooling
Key Requirements
3-6+ years in Production Support/Operations/Development
PHP debugging and pure PHP development familiarity
Experience supporting payment gateways and order/fulfillment flows