Customer Care Agent

KONE

Sharjah, United Arab Emirates
Callout handling
Inbound customer queries
Outbound customer calls
The Customer Care Agent is the main entry point for external customer contacts and specializes in callouts, inbound customer queries, or outbound customer calls

Job Summary

  • The Customer Care Agent is the main entry point for external customer contacts and specializes in callouts, inbound customer queries, or outbound customer calls.
  • Receive and resolve queries and complaints and communicate resolution to customers.
  • At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.

Matching Summary

The Customer Care Agent is the main entry point for external customer contacts and specializes in callouts, inbound customer queries, or outbound customer calls.

Skills & Requirements

Must-have

  • Callout handling
  • Inbound customer queries
  • Outbound customer calls
  • Safety procedures
  • Customer satisfaction survey

Nice-to-have

  • Collaborative working culture
  • Employee engagement
  • Ethical business practices
  • Diversity and well-being

Key Requirements

  • Bachelor’s Degree holder or equivalent
  • Minimum two years of customer service experience
  • Fluency in English and Arabic

Work Rights

Not specified

Tailored Resume

Cover Letter