This role is responsible for ensuring the operational readiness, service reliability, and performance of the entire Data & AI landscape at Haleon
Job Summary
This role is responsible for ensuring the operational readiness, service reliability, and performance of the entire Data & AI landscape at Haleon.
The successful candidate will lead a globally distributed operations team while remaining hands-on with technical troubleshooting and platform configuration.
The position requires strong adherence to ITIL best practices for managing incidents, changes, and problems within a highly regulated environment.
Matching Summary
This role is responsible for ensuring the operational readiness, service reliability, and performance of the entire Data & AI landscape at Haleon.
Skills & Requirements
Must-have
Azure Data Platform operations
Databricks and Data Factory expertise
ITIL incident and problem management
ETL/ELT pipeline orchestration
Cloud infrastructure monitoring
Disaster recovery planning
Nice-to-have
Haleon Quality System familiarity
Global team leadership experience
Sustainability reporting knowledge
Agile methodology application
Vendor management capabilities
Key Requirements
Minimum 10 years in IT Operations or Data Platform Management
Proven track record in Azure Data & AI Platform operations
Experience managing teams in large matrix organizations
Strong understanding of data security and compliance regulations