Client Service Coordinator

Banfield Pet Hospital

West Covina, CA, US
$16.93 - $21.63 hourly ph
**
Client education and effective communication
Maximize productivity of veterinary medical team
Professional, efficient, and exceptional service
** Banfield Pet Hospital is seeking a Client Service Coordinator in West Covina, CA, to enhance client and pet experiences through effective communication and service. The role involves managing client flow, educating clients on pet health, and coordinating care while working within a supportive team environment. **

Job Summary

  • The Client Service Coordinator drives the flow of clients and pets through the hospital, maximizing the productivity of the veterinary medical team and ensuring good communication with associates and clients.
  • Essential responsibilities include recruiting new clients, educating them about preventative care and hospital services, managing finances, and providing professional, efficient, and exceptional service.
  • Banfield offers a comprehensive total rewards package including health, wellness, and financial support, with benefits such as medical, dental, vision insurance, retirement plans, and paid time off.

Matching Summary

Match Score: 75

** Banfield Pet Hospital is seeking a Client Service Coordinator in West Covina, CA, to enhance client and pet experiences through effective communication and service. The role involves managing client flow, educating clients on pet health, and coordinating care while working within a supportive team environment. **

Salary

$16.93 - $21.63 Hourly

Skills & Requirements

Must-have

  • Client education and effective communication
  • Maximize productivity of veterinary medical team
  • Professional, efficient, and exceptional service
  • Educate clients about wellness plans and pet health
  • Manage finances and maintain accurate balances
  • Ability to multi-task under distracting conditions
  • Strong written and verbal communication skills
  • Systematic approach to assignments
  • Identify, analyze, and solve problems
  • Consistently ensure attentive, courteous service
  • Accurately follow instructions
  • Add, subtract, multiply, and divide
  • Comfortably use computer and specialized software
  • Show initiative and take appropriate steps
  • Firmly adhere to values and ethics
  • Willing to work with others
  • Open to changing situations
  • Able to perform tasks without supervision
  • Maintain positive outlook during stressful situations
  • Computer use for long periods
  • Confident around pets
  • Work weekends and evenings
  • Reasoning, remembering, mathematics, and language ability
  • Moderately high noise level
  • Sufficient ambulatory skills
  • Stand, walk, stoop, kneel, crouch
  • Manipulate up to 50 pounds
  • Good hand-eye coordination and dexterity
  • Specific vision abilities required
  • Exposure to pets that may bite or scratch
  • Exposure to anesthesia, radiation, biological hazards, medication/controlled substances

Nice-to-have

  • Live and exemplify Five Principles of Mars
  • Promote hospital services and route client flow
  • Support needs of wellness plan clients
  • Encourage hospital visits and welcome clients
  • Educate about Optimum Wellness Plans
  • Assist incoming clients with documentation
  • Assist outgoing clients with instructions and invoices
  • Dispense prescription items
  • Sell retail products
  • Schedule future appointments
  • Conduct administrative functions
  • Contribute to veterinary team
  • Positive attitude
  • Superior client care
  • Happy, welcoming, friendly, and efficient manner
  • Influence clients to return and refer

Key Requirements

  • High School Diploma or equivalent preferred
  • At least 18 years old
  • One year of related experience required
  • Customer service experience preferred
  • Medical background preferred
  • Medical terminology training preferred

Work Rights

Not specified

Tailored Resume

Cover Letter