Ensure the professional resolution of post-sales customer complaints/disputes/requests, in coordination with Sales, Operation, and other internal and/or external teams
Job Summary
Ensure the professional resolution of post-sales customer complaints/disputes/requests, in coordination with Sales, Operation, and other internal and/or external teams.
Bring customer voice to internal organization to raise awareness of customer centric quality culture.
We empower you to take initiative, challenge ideas, and lead with confidence.
Matching Summary
Ensure the professional resolution of post-sales customer complaints/disputes/requests, in coordination with Sales, Operation, and other internal and/or external teams.
Skills & Requirements
Must-have
customer complaint resolution
RCA analysis
8D report generation
cross-functional support
customer voice advocacy
Nice-to-have
customer centric quality culture
initiative and confidence
continuous learning and growth
impactful work
Key Requirements
Bachelor's degree in mechanical/electrical engineering
5+ years of experience in industrial organizations