Représentant Principal, Service À La Clientèle - Magog

CIBC Capital Markets

Magog, QC, CA
Competitive salary; incentive pyy available; benef...
Onsite full-time
Client issue resolution skills
Financial products knowledge
Digital literacy for banking apps
CIBC Capital Markets is seeking a Principal Customer Service Representative in Magog, QC, to provide exceptional customer support and assist clients in managing their banking needs. The ideal candidate should have a strong customer service background, be goal-oriented, and possess a passion for helping clients achieve their financial goals

Job Summary

  • The role involves acting as a first-line support representative to help clients manage their banking needs and achieve financial goals.
  • Employees are expected to leverage technology by guiding clients on mobile banking applications and resolving issues proactively.
  • CIBC offers a competitive salary, incentive pay, pension plan, and a dedicated paid day off for professional growth.

Matching Summary

Match Score: 85

CIBC Capital Markets is seeking a Principal Customer Service Representative in Magog, QC, to provide exceptional customer support and assist clients in managing their banking needs. The ideal candidate should have a strong customer service background, be goal-oriented, and possess a passion for helping clients achieve their financial goals.

Salary

Competitive salary; Incentive pay available; Benefits program and pension plan included

Skills & Requirements

Must-have

  • Client issue resolution skills
  • Financial products knowledge
  • Digital literacy for banking apps
  • Flexible availability including evenings
  • Willingness to work multiple branches

Nice-to-have

  • Empathy and interpersonal communication
  • Proactive problem-solving attitude
  • Curiosity for continuous learning
  • Teamwork and collaboration focus
  • Goal-oriented performance mindset

Key Requirements

  • Legal eligibility to work in Canada
  • Full-time on-site availability
  • Ability to travel between branch locations

Work Rights

Must be legally eligible to work in Canada

Tailored Resume

Cover Letter