Member Outreach Specialist (bilingual - Spanish)

Devoted Com Inc

USA
Base: $19.00 - $23.00 ph; bonus/equity: quarterly ...
Fully remote
Native-level spanish and english fluency
High-volume inbound/outbound call experience
Experience navigating crm systems
Devoted Health is seeking a Bilingual Member Outreach Specialist to engage with Spanish-speaking members, advocating for their healthcare needs while navigating the complexities of the healthcare system. This fully remote position emphasizes customer service, cultural competency, and effective communication, with a mission to improve health outcomes for the Hispanic/Latino community

Job Summary

  • This role serves as the primary link to Spanish-speaking members to help them navigate complex healthcare systems.
  • Employees receive $0 monthly premium for health, dental, and vision insurance plus stock options as part of the total rewards package.
  • The position requires conducting high volumes of calls and SMS to educate members on preventative screenings and close care gaps.

Matching Summary

Match Score: 85

Devoted Health is seeking a Bilingual Member Outreach Specialist to engage with Spanish-speaking members, advocating for their healthcare needs while navigating the complexities of the healthcare system. This fully remote position emphasizes customer service, cultural competency, and effective communication, with a mission to improve health outcomes for the Hispanic/Latino community.

Salary

Base: $19.00 - $23.00 per hour; Bonus/Equity: Quarterly performance bonuses and stock options; Benefits: $0 premium health/dental/vision, $100 mobile/internet stipend

Skills & Requirements

Must-have

  • Native-level Spanish and English fluency
  • High-volume inbound/outbound call experience
  • Experience navigating CRM systems

Nice-to-have

  • Previous Medicare or Medicaid experience
  • Remote work environment experience
  • Cultural competency in Hispanic/Latino community

Key Requirements

  • 1+ years customer service background
  • Pass language assessment for bilingual proficiency
  • Ability to work remote from USA

Work Rights

Not specified

Tailored Resume

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