As a second-level technical support specialist, your mission is to act immediately on incidents, ensuring the sales flow of our merchants never stops
Job Summary
As a second-level technical support specialist, your mission is to act immediately on incidents, ensuring the sales flow of our merchants never stops.
You will be part of a team where knowledge is shared, and if you get stuck on a ticket, there will always be a colleague with a different skill ready to support you.
Immerse yourself in the world of transactionality and eCommerce, learning new technologies while supporting small and large businesses to achieve their sales goals.
Matching Summary
As a second-level technical support specialist, your mission is to act immediately on incidents, ensuring the sales flow of our merchants never stops.
Skills & Requirements
Must-have
Java, Python, Swift, NodeJs or .NET
Spring, JPA, Bootstrap, Jquery, Angular
SQL queries for data verification
Log interpretation for debugging
Second-level technical support
Resolve technical issues for merchants
Nice-to-have
Empathy and vision
Transforming digital commerce
Collaborative team environment
Continuous learning and growth
Key Requirements
Availability to rotate shifts
Experience in technical support
Proficiency in programming languages and frameworks