The role involves leading a team responsible for building strong, trust-based relationships with Workday's key customers through proactive technical guidance
Job Summary
The role involves leading a team responsible for building strong, trust-based relationships with Workday's key customers through proactive technical guidance.
Candidates must have extensive experience in product support or consulting for complex B2B enterprise software solutions with a minimum of two years in a supervisory role.
Workday offers a flexible work approach requiring at least half of the time each quarter to be spent in the office or with customers.
Matching Summary
The role involves leading a team responsible for building strong, trust-based relationships with Workday's key customers through proactive technical guidance.
Skills & Requirements
Must-have
8+ years in B2B enterprise software support
2+ years supervisory experience required
Leading technical account management teams
Managing complex SaaS solution escalations
Experience with Workday architecture
Nice-to-have
C-Level executive communication skills
Proactive customer partnership mindset
Cross-functional collaboration abilities
Continuous improvement initiative drive
Flexible work arrangement adaptability
Key Requirements
BS or MS in Technical Degree or equivalent
Minimum 8 years experience in product support
Minimum 2 years supervisory role experience
Expertise in Workday Architecture
Strong understanding of support metrics (SLA, CSAT, NPS)