Director, Business Operations (customer Experience)
EverCommerce
Remote, , United States
Base: $155,000 to $180,000 usd py; bonus/equity: n...
Hybrid
Customer support platform ownership
Customer success platform leadership
Cx systems transformation and consolidation
You will lead the transformation, optimization, and consolidation of EverPro’s customer experience internal products to create a more mature and effective CX operations state
Job Summary
You will lead the transformation, optimization, and consolidation of EverPro’s customer experience internal products to create a more mature and effective CX operations state.
The role offers flexibility to work remotely anywhere in the United States or Canada with day one access to robust health and wellness benefits and a 401k plan with up to 4% match.
EverCommerce values diversity and is an equal opportunity employer, committed to creating an inclusive work environment without discrimination.
Matching Summary
You will lead the transformation, optimization, and consolidation of EverPro’s customer experience internal products to create a more mature and effective CX operations state.
Salary
Base: $155,000 to $180,000 USD per year; Bonus/Equity: Not specified; Benefits: Health and wellness benefits, 401k with match, Employee Stock Purchase Program
Skills & Requirements
Must-have
Customer Support platform ownership
Customer Success platform leadership
CX systems transformation and consolidation
Vendor selection and roadmap governance
Cross-functional stakeholder management
Data and reporting fluency
Remote work within US or Canada
Nice-to-have
Experience with Zendesk and Salesforce Service Cloud
Familiarity with AI-enabled CX capabilities
Collaboration with RevOps and Marketing teams
Hands-on and strategic operational leadership
Experience with CX tooling ecosystems
Key Requirements
8+ years in Business Operations or CX Operations
Experience with Customer Support and Success platforms
Proven track record in systems consolidation
Strong executive communication skills
Eligibility to work without sponsorship in US or Canada