You are motivated by improving customer experience in high‑stress situations, such as unrecognised transactions or payments that go wrong
Job Summary
You are motivated by improving customer experience in high‑stress situations, such as unrecognised transactions or payments that go wrong.
We are responsible for the end‑to‑end Disputes journey, balancing customer fairness, risk and operational efficiency at scale.
You’ll help deliver measurable outcomes, such as faster resolutions, higher first‑touch resolution and fewer complaints, by combining strong customer insight, product thinking and responsible AI adoption.
Matching Summary
You are motivated by improving customer experience in high‑stress situations, such as unrecognised transactions or payments that go wrong.
Skills & Requirements
Must-have
improving customer experience
end-to-end Disputes journey
customer fairness, risk, operational efficiency
data and responsible AI adoption
product thinking
continuous discovery
outcome-led, evidence-based delivery
Nice-to-have
building innovative and value creating products
seamless banking experience
moments that matter
world class experience
cross-functional squad collaboration
Key Requirements
Experience as a Product Manager
experience in payments or disputes
servicing journeys
Strong problem framing and discovery practice
Ability to balance customer outcomes with risk
Experience using data to articulate problems
Excellent stakeholder management and communication skills