This mission-critical role serves as the 24/7 Command & Control Hub for all IT support services within Warner Bros. Discovery
Job Summary
This mission-critical role serves as the 24/7 Command & Control Hub for all IT support services within Warner Bros. Discovery.
The position is responsible for leading unified virtual teams to ensure operational stability across network, infrastructure, and application platforms.
Candidates will drive continuous improvement by managing major incident processes, enforcing ITIL standards, and fostering a culture of excellence.
Matching Summary
This mission-critical role serves as the 24/7 Command & Control Hub for all IT support services within Warner Bros. Discovery.
Skills & Requirements
Must-have
24/7 IT Operations oversight
Incident and Major Incident Management
ITIL process governance
ServiceNow monitoring tools
L1/L2 team leadership
Nice-to-have
Media or broadcast industry experience
Knowledge of local employment laws
Strong cross-functional alignment skills
Key Requirements
Bachelor's degree in IT Business Management or equivalent
3+ years of direct management experience in IT
7+ years in Incident, Infrastructure, or Network Operations
Enterprise-level support environment experience
Working knowledge of ITIL with Foundation certification