Provide first- and second-line desktop incident management to all KBR staff and any potential remote users, including client-level patching and anti-virus issues
Job Summary
Provide first- and second-line desktop incident management to all KBR staff and any potential remote users, including client-level patching and anti-virus issues.
Ensure day-to-day management of DASH incidents and requests in the appropriate queues including expediting resolution of escalated issues.
Work requires professional English written and strong verbal communication and interpersonal skills.
Matching Summary
Provide first- and second-line desktop incident management to all KBR staff and any potential remote users, including client-level patching and anti-virus issues.
Skills & Requirements
Must-have
Desktop incident management
DASH incident and request management
PC replacement coordination
Printing services support
Software installation
Voice services support
Nice-to-have
Strong customer focus
Work in a multicultural environment
Manage tight timelines
Create strong working relationships
Key Requirements
7+ years of experience within Information Technology
Proven experience as a hands-on IT Project Support Specialist within a project site environment