Manager Of Customer Relations And Credit & Collections

EXSIF Worldwide, Inc.

Houston, TX, United States
On-site
Customer service and collections management
Team leadership and development
Process improvement initiatives
The Manager of Customer Service and Collections will lead the activities of the customer service and collections team to maintain and enhance customer relationships and meet organizational and operational objectives

Job Summary

  • The Manager of Customer Service and Collections will lead the activities of the customer service and collections team to maintain and enhance customer relationships and meet organizational and operational objectives.
  • This role will oversee the general management of the office and is a hybrid position requiring 3 days a week in the office.
  • Responsibilities include managing KPIs for service and collections, building requirements for dashboards, and coordinating office events and vendor contracts.

Matching Summary

The Manager of Customer Service and Collections will lead the activities of the customer service and collections team to maintain and enhance customer relationships and meet organizational and operational objectives.

Skills & Requirements

Must-have

  • Customer service and collections management
  • Team leadership and development
  • Process improvement initiatives
  • Key performance indicators management
  • Office management
  • Trade show event coordination

Nice-to-have

  • Continuous improvement and innovation
  • Strong desire to learn
  • System savvy
  • Detail oriented

Key Requirements

  • 10+ years of experience in Supply Chain and Logistic industries
  • Bachelor's degree
  • MBA – Operations Management
  • Experience managing teams

Work Rights

Not specified

Tailored Resume

Cover Letter