Not specified (assumed to be in-office based on location).
Primary point of contact for stakeholders
Handle customer inquiries and complaints
Coordinate with operations teams
WGT EHR PTE. LTD. is seeking a Customer Service Representative to facilitate communication among stakeholders and ensure high-quality customer service. The ideal candidate should have at least two years of customer service experience and be tech-savvy, particularly with transportation management systems and CRM tools
Job Summary
The role serves as the primary point of contact for all stakeholders, ensuring smooth communication and excellent customer service.
Responsibilities include investigating complaints, coordinating resolutions with operations teams, and managing communication during emergency situations like accidents or breakdowns.
Candidates must maintain accurate records of all interactions and manage the customer service database to ensure information is current.
Matching Summary
Match Score: 75
WGT EHR PTE. LTD. is seeking a Customer Service Representative to facilitate communication among stakeholders and ensure high-quality customer service. The ideal candidate should have at least two years of customer service experience and be tech-savvy, particularly with transportation management systems and CRM tools.
Skills & Requirements
Must-have
Primary point of contact for stakeholders
Handle customer inquiries and complaints
Coordinate with operations teams
Manage emergency communication protocols
Maintain accurate service records
Nice-to-have
Tech-savvy with quick learning ability
Familiarity with transportation management systems