(aig Sonpo) It Support Manager

AIG Europe Ltd

Sumida, Japan
Ai/machine learning concepts
Python, bash scripting
Terraform, ansible iac
The IT Support Manager is a critical role responsible for the operational health and performance of applications, ensuring high availability and user satisfaction through swift issue resolution and root-cause analysis

Job Summary

  • The IT Support Manager is a critical role responsible for the operational health and performance of applications, ensuring high availability and user satisfaction through swift issue resolution and root-cause analysis.
  • Key responsibilities include defining and meeting Service Level Objectives (SLOs), managing error budgets, conducting blameless postmortems, and championing AI adoption within the support organization.
  • The role requires a strong understanding of AI/ML, proficiency in scripting and IaC tools, excellent communication skills in both Japanese and English, and a focus on long-term system improvement.

Matching Summary

The IT Support Manager is a critical role responsible for the operational health and performance of applications, ensuring high availability and user satisfaction through swift issue resolution and root-cause analysis.

Skills & Requirements

Must-have

  • AI/machine learning concepts
  • Python, Bash scripting
  • Terraform, Ansible IaC
  • troubleshooting and incident resolution
  • metrics and log analysis
  • AI-driven tools design
  • Japanese and English communication

Nice-to-have

  • engineering-minded problem solving
  • proactive learning new technologies
  • handling multiple tasks
  • cross-functional team collaboration
  • continuous improvement focus

Key Requirements

  • Bachelor’s degree in related field
  • 3+ years relevant IT experience
  • 5+ years team lead or project management
  • ITSM and AI observability tools experience
  • GPT, Claude, RAG framework experience
  • Production system operation experience

Work Rights

Not specified

Tailored Resume

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