Senior Director, Global Customer Care

Leica Biosystems

Deer Park, United States
Base: $230,000 - $280,000; bonus/equity: eligible ...
Fully remote
Global customer care leadership
Order-to-invoice process optimization
Operational excellence
The Senior Director, Global Customer Care provides strategic leadership and direction across the Global Customer Care Centre of Excellence, leading the team to deliver effective and efficient order-handling to invoice processes across our product portfolio

Job Summary

  • The Senior Director, Global Customer Care provides strategic leadership and direction across the Global Customer Care Centre of Excellence, leading the team to deliver effective and efficient order-handling to invoice processes across our product portfolio.
  • This role oversees the Global Customer Care team, ensuring operational excellence and outstanding customer experience worldwide.
  • Champion digital transformation, integrating advanced tools and technologies to enhance efficiency and customer satisfaction globally.

Matching Summary

The Senior Director, Global Customer Care provides strategic leadership and direction across the Global Customer Care Centre of Excellence, leading the team to deliver effective and efficient order-handling to invoice processes across our product portfolio.

Salary

Base: $230,000 - $280,000; Bonus/Equity: eligible for bonus/incentive pay; Benefits: comprehensive package including paid time off, medical/dental/vision insurance and 401(k)

Skills & Requirements

Must-have

  • Global Customer Care leadership
  • Order-to-Invoice process optimization
  • Operational excellence
  • Digital transformation
  • Cross-functional stakeholder partnerships

Nice-to-have

  • Continuous improvement culture
  • Collaborative global community
  • Accelerating potential
  • Tangible impact innovation

Key Requirements

  • BA/BS or equivalent experience
  • 15 years global leadership experience
  • Experience with Order-to-Cash processes
  • Experience in regulated manufacturing/distribution
  • Experience leading geographically dispersed teams
  • Lean, Six Sigma, continuous improvement
  • Expertise in SAP and CRM platforms
  • Executive-level communication skills

Work Rights

Not specified

Tailored Resume

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