Customer Service Representative

facereality

San Ramon, CA, United States
Base: $26-$28 ph; bonus/equity: yearly bonus avail...
Hybrid (on-site tuesday-thursday; remote monday and friday)
2+ years customer service experience
High school diploma or ged required
Ability to work hybrid schedule
Face Reality Skincare is seeking a Customer Service Representative to provide exceptional support to customers both in-person and remotely. The ideal candidate will possess strong communication skills, empathy, and experience in customer service within a fast-paced environment

Job Summary

  • Face Reality Skincare is dedicated to helping people achieve clear skin through a clinically verified method combining treatments, products, and lifestyle guidance.
  • The Customer Support Representative role involves delivering exceptional care via phone, email, and online channels while managing orders, returns, and account setups.
  • This hybrid position offers a supportive culture focused on integrity, inclusion, and collaboration with opportunities for growth within a high-growth brand.

Matching Summary

Match Score: 85

Face Reality Skincare is seeking a Customer Service Representative to provide exceptional support to customers both in-person and remotely. The ideal candidate will possess strong communication skills, empathy, and experience in customer service within a fast-paced environment.

Salary

Base: $26-$28 per hour; Bonus/Equity: Yearly bonus available; Benefits: Full benefits package included

Skills & Requirements

Must-have

  • 2+ years customer service experience
  • High school diploma or GED required
  • Ability to work hybrid schedule

Nice-to-have

  • Esthetics License preferred
  • Interest in professional skincare education
  • Experience with direct-to-consumer business

Key Requirements

  • High school diploma or GED
  • 2+ years in account management or customer service
  • Authorization to work in the US without sponsorship

Work Rights

Must have authorization to work in the US without current or future sponsorship

Tailored Resume

Cover Letter