Helpdesk Executive

Jones Lang LaSalle Ip Inc

Bengaluru, KA, India
On-site
Customer service in a 24/7 environment
Handle customer queries via tickets, emails, and chats
Manage escalations and complaints
Jones Lang LaSalle (JLL) is seeking a Helpdesk Executive to provide excellent customer service in a 24/7 operational environment in Bengaluru, India. The role involves managing customer queries, handling escalations, and meeting performance metrics while working in a collaborative office setting

Job Summary

  • As a Helpdesk Executive, you will be responsible for delivering top-notch customer service in a 24/7 operational environment.
  • Your role will include managing customer queries via tickets, emails, and chats, handling escalations and complaints, and ensuring a high level of customer satisfaction.
  • You will work closely with internal stakeholders and contribute to maintaining high performance metrics such as ticket resolution time, chat handling, and customer satisfaction scores.

Matching Summary

Match Score: 75

Jones Lang LaSalle (JLL) is seeking a Helpdesk Executive to provide excellent customer service in a 24/7 operational environment in Bengaluru, India. The role involves managing customer queries, handling escalations, and meeting performance metrics while working in a collaborative office setting.

Skills & Requirements

Must-have

  • Customer service in a 24/7 environment
  • Handle customer queries via tickets, emails, and chats
  • Manage escalations and complaints
  • Work with internal stakeholders
  • Meet performance metrics

Nice-to-have

  • Professional growth and flexibility
  • Positive and solution-oriented approach

Key Requirements

  • Graduate
  • Prior experience in helpdesk or customer service
  • Ability to handle multiple tasks
  • Strong interpersonal skills
  • Ability to work independently

Work Rights

Not specified

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