Desktop Support Analyst (ft- 1.0 Fte, Day Shift)

Bozemanhealthfoundation

Tier 2 support for end users
Hardware and software configuration
Network connectivity troubleshooting
The Desktop Support Analyst serves as a tier 2 support position resolving technology incidents and service requests organization-wide

Job Summary

  • The Desktop Support Analyst serves as a tier 2 support position resolving technology incidents and service requests organization-wide.
  • Employees must ensure documentation is current and may oversee inventory, printing, and desktop image standard maintenance.
  • The role requires handling potential exposure to bloodborne pathogens, radiation, and infectious diseases within a healthcare environment.

Matching Summary

The Desktop Support Analyst serves as a tier 2 support position resolving technology incidents and service requests organization-wide.

Skills & Requirements

Must-have

  • Tier 2 support for end users
  • Hardware and software configuration
  • Network connectivity troubleshooting
  • Service management system usage
  • Knowledgebase article creation

Nice-to-have

  • Experience in hospital setting
  • Strong emotional intelligence
  • Ability to de-escalate situations
  • Self-directed work style
  • Creativity in problem analysis

Key Requirements

  • Associates degree or 5 years related experience
  • Bachelor's degree preferred
  • IT certifications such as Network+, A+, or ITIL
  • 2 years relevant experience preferred
  • DNV requirements compliance

Work Rights

Not specified

Tailored Resume

Cover Letter