Job Summary

• The role involves performing routine support duties including guiding users through steps to restore functionality and troubleshooting hardware or software issues using remote access tools.
• Employees must ensure tickets are managed to closure while keeping users and clients updated on status and progress in support of organizational SLAs.
• Success requires learning and complying with Service Desk, desktop, peripheral, and related connectivity and security policies and procedures.

Matching Summary

Skills & Requirements

Key Requirements

• High School diploma or GED required
• Less than 1 years experience in area of responsibility

Work Rights