Svp, Customer Care And Operations Strategy

Unum Ireland

Ireland
$233,800.00-$441,800.00; not specified; competitiv...
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Enterprise operations leadership
Customer engagement strategy
Shared services enablement
** Unum Ireland is seeking an SVP of Customer Care and Operations Strategy to lead the enterprise operations strategy and enhance customer engagement. The ideal candidate should possess extensive experience in customer-facing operations and a proven ability to drive innovative solutions within a regulated environment, particularly in insurance or financial services. **

Job Summary

  • The SVP, Operations & Customer Engagement is responsible for defining and driving the enterprise operations strategy while leading an integrated Customer Engagement and Shared Services organization with empathy, speed and quality.
  • This role unifies service strategy, enablement, partner management, and customer-facing service delivery to strengthen end‑to‑end accountability and elevate the overall customer experience.
  • Unum offers a competitive benefits package that includes health, vision, dental, short & long-term disability, generous PTO, 401(k) employer contribution, mental health support, career advancement, student loan repayment, and tuition reimbursement.

Matching Summary

Match Score: 75

** Unum Ireland is seeking an SVP of Customer Care and Operations Strategy to lead the enterprise operations strategy and enhance customer engagement. The ideal candidate should possess extensive experience in customer-facing operations and a proven ability to drive innovative solutions within a regulated environment, particularly in insurance or financial services. **

Salary

$233,800.00-$441,800.00; Not specified; Competitive benefits package

Skills & Requirements

Must-have

  • Enterprise operations leadership
  • Customer engagement strategy
  • Shared services enablement
  • AI operations and digital service
  • Third-party partner management
  • Value stream integration

Nice-to-have

  • Inclusive culture
  • Strategic foresight
  • Transformational change leadership
  • Ethical AI operations

Key Requirements

  • 15+ years enterprise operations leadership
  • 8-10+ years customer facing/shared services leadership
  • Proven success in insurance/FS/healthcare
  • Governing third-party delivery
  • Led AI-enabled operations

Work Rights

Not specified

Tailored Resume

Cover Letter