Job Summary

• The WFM Capacity Planning Analyst is responsible for the development, maintenance, and execution of workforce capacity plans, ensuring staffing supply is aligned with validated demand, service targets, and operational constraints.
• This role focuses on analytical execution and cross-functional coordination: translating demand forecasts into capacity requirements, validating assumptions with stakeholders, preparing hiring inputs, and ensuring clean handover of approved plans into Scheduling.
• Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Matching Summary

Skills & Requirements

Key Requirements

• 2-4 years experience in Workforce Management
• Experience in high-volume operational environments
• Exposure to planning cycles and stakeholder validation
• Strong understanding of capacity planning concepts
• Ability to build and explain planning models
• Comfortable analyzing scenarios and articulating impacts

Work Rights