Customer Services Support Manager

Caterpillar of Australia

Bangalore, India
Onsite
Customer service concepts and techniques
Managing complex customer inquiries
Portfolio health and loss prevention
We are seeking a skilled Manager Customer Service Support to join Caterpillar Financial Services India Private Limited, preferably based out of Bangalore

Job Summary

  • We are seeking a skilled Manager Customer Service Support to join Caterpillar Financial Services India Private Limited, preferably based out of Bangalore.
  • This role involves managing customer service and portfolio activities for soft bucket collections, establishing strategic guidance, and developing departmental initiatives for portfolio health and operational excellence.
  • Caterpillar offers work-life harmony, holistic development, career development opportunities, and comprehensive health, wellness, and financial benefits.

Matching Summary

We are seeking a skilled Manager Customer Service Support to join Caterpillar Financial Services India Private Limited, preferably based out of Bangalore.

Skills & Requirements

Must-have

  • customer service concepts and techniques
  • managing complex customer inquiries
  • portfolio health and loss prevention
  • operational excellence and vendor management
  • customer contact metrics
  • achieve performance goals

Nice-to-have

  • anticipates customer needs proactively
  • recovers from service failure
  • coaching and mentoring individuals
  • effective conflict resolution
  • delivers helpful feedback
  • analyzing and synthesizing data

Key Requirements

  • Degree or equivalent experience desired
  • Work a 5-day-a-week schedule in the office
  • Requires working onsite five days a week

Work Rights

Not specified

Tailored Resume

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