JLL is seeking a Senior Application Support Analyst to join their Project and Development Services team in Taguig, Philippines. The role involves providing technical support for business-critical applications, ensuring their optimal performance, and collaborating with cross-functional teams
Job Summary
The role involves ensuring the stability, availability, and optimal performance of business-critical applications within the Project and Development Services division.
Candidates will act as subject matter experts to guide peers, conduct training, and maintain comprehensive documentation and knowledge bases.
The position requires collaborating with developers and stakeholders to resolve complex issues while adhering to strict SLAs and security compliance guidelines.
Matching Summary
Match Score: 85
JLL is seeking a Senior Application Support Analyst to join their Project and Development Services team in Taguig, Philippines. The role involves providing technical support for business-critical applications, ensuring their optimal performance, and collaborating with cross-functional teams.
Skills & Requirements
Must-have
Application support and troubleshooting
Root cause analysis and prevention
ITIL framework experience
Log analysis and diagnostic tools
Cross-functional collaboration
Nice-to-have
Mentoring new hires and peers
Strong customer service orientation
Passion for learning new tools
Detail-oriented data management
Continuous improvement mindset
Key Requirements
Bachelor's degree in computer science or related field
Proven experience as an application support analyst
Solid understanding of database systems and architecture
Familiarity with ITIL framework and IT service management