Job Summary

• The role supports the Signpost Project, a community-led information service providing timely, accurate, and actionable information to people affected by crisis.
• The Product Administrator serves as the primary technical support point of contact for Zendesk environments, managing requests and ensuring timely resolution.
• Employees deliver lasting impact by restoring safety, dignity, and hope to millions while adhering to core values of Integrity, Service, Equality, and Accountability.

Matching Summary

Salary

Base: $35.00 - $43.00 per hour; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 403b matching, 10 sick days, 20-25 PTO

Skills & Requirements

Key Requirements

• Experience managing technical support queues
• Hands-on Zendesk configuration skills
• Ability to modify existing codebases
• Comfort in live production environments

Work Rights