Customer Service Manager - Nights (multifamily Uk)

Greystar

United Kingdom
Strong customer service experience in residential or hospitality
Ability to work autonomously during night shifts
Proficiency in microsoft office and property management systems
The Night Manager serves as the primary out-of-hours contact ensuring operational continuity, safety, and exceptional service for residents

Job Summary

  • The Night Manager serves as the primary out-of-hours contact ensuring operational continuity, safety, and exceptional service for residents.
  • Key responsibilities include conducting nightly walkthroughs, managing emergency responses, and maintaining high standards of security and compliance.
  • The role requires a visible presence to handle late check-ins, resolve disputes, and facilitate smooth handovers between day and night teams.

Matching Summary

The Night Manager serves as the primary out-of-hours contact ensuring operational continuity, safety, and exceptional service for residents.

Skills & Requirements

Must-have

  • Strong customer service experience in residential or hospitality
  • Ability to work autonomously during night shifts
  • Proficiency in Microsoft Office and property management systems
  • Knowledge of UK Health and Safety regulations
  • Excellent communication and problem-solving skills

Nice-to-have

  • IOSH or NEBOSH certification
  • SIA Licence for security intervention
  • First Aid at Work certification
  • Fire Safety Awareness training
  • Cultural awareness and adaptability

Key Requirements

  • Good level of general education
  • Fluent English verbal and written skills
  • Numerical skills for administrative tasks
  • IOSH or NEBOSH desirable
  • SIA Licence desirable
  • First Aid at Work desirable
  • Fire Safety Awareness desirable

Work Rights

Not specified

Tailored Resume

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