Senior Specialist, Help Desk Support

Raymond James

Denver, Colorado, US
Base: $45,000.00-$71,500.00; bonus/equity: not spe...
Hybrid
First contact resolution
Customer contact center environment
Second-line hardware support
This position will follow our hybrid work model, we expect the selected candidate to be in office 2-3 days a week in our Denver Corporate Office

Job Summary

  • This position will follow our hybrid work model, we expect the selected candidate to be in office 2-3 days a week in our Denver Corporate Office.
  • The initial training period will last six weeks and will require candidates to be onsite in the office five days a week.
  • With the goal of providing superior service and first contact resolution, this role delivers front-line technical support to customers via multiple communication channels in a customer contact center environment.

Matching Summary

This position will follow our hybrid work model, we expect the selected candidate to be in office 2-3 days a week in our Denver Corporate Office.

Salary

Base: $45,000.00-$71,500.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • First contact resolution
  • Customer contact center environment
  • Second-line hardware support
  • Second-line software support
  • End-user support
  • Knowledge management tools
  • On-call phone rotation

Nice-to-have

  • Superior service delivery
  • Positive client interactions
  • Develop, Collaborate, Decide, Deliver, Improve behaviors

Key Requirements

  • 13 months to 3 years general experience
  • Associate's degree or High School diploma
  • HDI Certification within 1 year of hire

Work Rights

Not specified

Tailored Resume

Cover Letter