Customer Service - Personal Banker

NatWest Group

Liverpool, United Kingdom
Base: £27,090 pro rata; bonus/equity: not specifie...
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Outstanding customer service
Proactive customer engagement
General banking requests
** NatWest Group is seeking a Customer Service Personal Banker in Liverpool to provide exceptional service to branch customers and assist them with their financial needs. The role emphasizes proactive engagement, accuracy in transactions, and a commitment to customer satisfaction, with opportunities for professional development and competitive benefits. **

Job Summary

  • You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals.
  • As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction.
  • You’ll join us on a competitive salary starting of £27,090, pro rata for the hours you work.

Matching Summary

Match Score: 75

** NatWest Group is seeking a Customer Service Personal Banker in Liverpool to provide exceptional service to branch customers and assist them with their financial needs. The role emphasizes proactive engagement, accuracy in transactions, and a commitment to customer satisfaction, with opportunities for professional development and competitive benefits. **

Salary

Base: £27,090 pro rata; Bonus/Equity: Not specified; Benefits: Protection, healthcare, lifestyle benefits, 33 days holiday, retirement fund contribution

Skills & Requirements

Must-have

  • Outstanding customer service
  • Proactive customer engagement
  • General banking requests
  • Financial product identification

Nice-to-have

  • Customer centric approach
  • Thrive under pressure
  • Commitment to develop new skills

Key Requirements

  • Foundation Certificate in Responsible Banking
  • Strong communication skills
  • Strong attention to detail
  • Strong interpersonal skills

Work Rights

Not specified

Tailored Resume

Cover Letter