Contributes to the execution of Children’s service vision and strategies by partnering with campus leaders to ensure a customer experience that is seamless, consistent and special
Job Summary
Contributes to the execution of Children’s service vision and strategies by partnering with campus leaders to ensure a customer experience that is seamless, consistent and special.
Analyzes data (i.e. customer satisfaction survey results), observes and shadows in service areas, and identifies opportunities for service improvement.
Serves as a representative of Children’s in the process of resolving service complaints, disputes and delivering service recovery.
Matching Summary
Contributes to the execution of Children’s service vision and strategies by partnering with campus leaders to ensure a customer experience that is seamless, consistent and special.
Skills & Requirements
Must-have
Customer experience strategy development
Service vision and strategy execution
Customer interaction management
Process improvement and redesign
Data analysis for service improvement
Customer service behavior consistency
Nice-to-have
People first, Children always culture
Making a difference in children's health
Key Requirements
3 years progressive experience in customer service, healthcare, or process improvement
Experience influencing service leaders using data, solid reasoning and persuasion
Experience leading teams and facilitating workshops