Sr. Specialized Customer Success Manager, Talent Ai

Workday

Atlanta, Georgia, USA
Primary location base pyy range: $113,800 usd - $1...
Flexible (50% in-office or field interactions required quarterly)
Ai/ml customer-facing experience
Talent acquisition workflows
Customer success framework
Workday is seeking a Sr. Specialized Customer Success Manager for their Talent AI team, focusing on enhancing AI-driven Talent Acquisition processes. The role emphasizes customer engagement, strategy implementation, and collaboration across various teams to drive adoption and realization of AI value

Job Summary

  • As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most.
  • You will work in close collaboration with the Workday account team as a specialized overlay, bringing deep domain and product expertise and best practices to accelerate adoption and customer maturity against clearly defined success milestones, while influencing retention, advocacy, and expansion.
  • We’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.

Matching Summary

Match Score: 85

Workday is seeking a Sr. Specialized Customer Success Manager for their Talent AI team, focusing on enhancing AI-driven Talent Acquisition processes. The role emphasizes customer engagement, strategy implementation, and collaboration across various teams to drive adoption and realization of AI value.

Salary

Primary Location Base Pay Range: $113,800 USD - $170,800 USD; Additional US Location(s) Base Pay Range: $108,200 USD - $192,200 USD; Bonus/Equity: role may be eligible for bonus/commission and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • AI/ML customer-facing experience
  • Talent Acquisition workflows
  • Customer Success framework
  • strategic customer engagements
  • data-driven customer assessment

Nice-to-have

  • organizational change management
  • bold ideas and genuine care
  • sun-drenched optimism and drive
  • courageous collaborators

Key Requirements

  • 5+ years customer-facing services experience
  • 2+ years AI/ML or data-driven products experience
  • 2+ years Talent Acquisition or HR experience
  • Bachelor’s degree or equivalent work experience
  • Ability to travel up to 15%

Work Rights

Not specified

Tailored Resume

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