Principal Swarm Lead- Voice Specialist Service Cloud

Salesforce UK

**
Excellent verbal and written communication skills
Troubleshooting experience with ccaas and cti vendors
Hands-on expertise in debugging sbcs
** Salesforce UK is seeking a Principal Swarm Lead specializing in voice systems and telephony for their Service Cloud team. The ideal candidate will have extensive experience in VoIP technologies, troubleshooting, and a strong technical background, with emphasis on collaboration and leadership in a fast-paced environment. **

Job Summary

  • Salesforce is the #1 AI CRM, where innovation drives customer success.
  • You will troubleshoot and resolve issues related to voice systems and VoIP.
  • Join Salesforce to shape the future and redefine what's possible.

Matching Summary

Match Score: 75

** Salesforce UK is seeking a Principal Swarm Lead specializing in voice systems and telephony for their Service Cloud team. The ideal candidate will have extensive experience in VoIP technologies, troubleshooting, and a strong technical background, with emphasis on collaboration and leadership in a fast-paced environment. **

Skills & Requirements

Must-have

  • Excellent verbal and written communication skills
  • Troubleshooting experience with CCaaS and CTI vendors
  • Hands-on expertise in debugging SBCs

Nice-to-have

  • Ability to handle pressure and deliver solutions
  • Collaborate with IT and network teams
  • Drive improvement opportunities

Key Requirements

  • BTech/BS degree in a technical field preferred
  • 5+ years engineering/programming work experience

Work Rights

Not specified

Tailored Resume

Cover Letter