Principal Customer Success Manager

ServiceNow

San Diego, California, USA
$133,600 - $233,800 py
On-site
Customer outcome achievement
Prescriptive guidance
Servicenow best practices
The role of the Senior Success Advocate is to act as an advocate for our customers, overseeing a portfolio to help them achieve business outcomes and foster greater adoption and usage of ServiceNow products

Job Summary

  • The role of the Senior Success Advocate is to act as an advocate for our customers, overseeing a portfolio to help them achieve business outcomes and foster greater adoption and usage of ServiceNow products.
  • You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals, ensuring they obtain maximum value from their investment.
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving is required for success in this role.

Matching Summary

The role of the Senior Success Advocate is to act as an advocate for our customers, overseeing a portfolio to help them achieve business outcomes and foster greater adoption and usage of ServiceNow products.

Salary

$133,600 - $233,800

Skills & Requirements

Must-have

  • Customer outcome achievement
  • Prescriptive guidance
  • ServiceNow best practices
  • Technical health of customers
  • Maximizing ServiceNow investment
  • AI integration into work processes

Nice-to-have

  • Develop new Success Plays
  • Create new use case stories
  • Guide other ServiceNow teams
  • Identify and own new projects
  • Recruiting assistance

Key Requirements

  • 10+ years of related work experience
  • ServiceNow certifications
  • Experience with AI integration
  • Comfort running projects independently
  • Ability to mentor team members

Work Rights

Not specified

Tailored Resume

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