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Workday is seeking a Digital Customer Success Program Manager in Atlanta, GA, to lead initiatives that enhance digital customer engagement and improve customer success operations. The ideal candidate will possess strong program management skills, experience in customer success, and a track record of cross-functional coordination.
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Job Summary
As a Digital Customer Success Program Manager, you will play a central role in shaping how Workday scales its customer success programs globally.
You will own and drive initiatives across a range of digital customer success areas — from improving Customer Success tooling and platforms to designing digital customer journeys and exploring AI-powered productivity improvements for account teams.
You will bring structure to ambiguity, turning priorities into clear roadmaps and delivery plans that earn executive buy-in and cross-functional support.
Matching Summary
Match Score: 75
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Workday is seeking a Digital Customer Success Program Manager in Atlanta, GA, to lead initiatives that enhance digital customer engagement and improve customer success operations. The ideal candidate will possess strong program management skills, experience in customer success, and a track record of cross-functional coordination.
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Salary
Base: $95,200 USD - $142,800 USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Digital customer success journeys
Customer Success tooling and platforms
AI-powered productivity improvements
Establish operating model
Cross-functional coordination
Design and lead workshops
Nice-to-have
Sun-drenched optimism and drive
Curious minds and courageous collaborators
Autonomy and accountability
Adaptability and resilience
Key Requirements
5+ years of experience in program management
Experience translating business needs into roadmaps