The Customer Solutions Analyst plays a pivotal role in delivering exceptional value to clients by providing expert technical support across energy transition and sustainability data products
Job Summary
The Customer Solutions Analyst plays a pivotal role in delivering exceptional value to clients by providing expert technical support across energy transition and sustainability data products.
This role offers outstanding opportunities for personal and professional development, enabling growth as a global expert in energy and sustainability intelligence through direct client engagement and collaboration with multiple departments.
S&P Global Energy is committed to fostering a connected and engaged workplace that values integrity, discovery, and partnership while providing comprehensive benefits and a focus on employee well-being.
Matching Summary
The Customer Solutions Analyst plays a pivotal role in delivering exceptional value to clients by providing expert technical support across energy transition and sustainability data products.
Skills & Requirements
Must-have
Technical support for energy data products
Client engagement across multiple channels
Expertise in energy transition methodologies
Use of Salesforce Service Cloud or ServiceNow
Multi-time zone shift work including nights
Strong analytical and problem-solving skills
Nice-to-have
Team collaboration across global functions
Customer-focused mindset with empathy
Adaptability to new technologies and products
Experience in global multicultural environments
Knowledge of AI concepts and prompts
Key Requirements
Bachelor’s degree in Business, Finance, Economics or related field
3 to 5 years industry experience in energy or financial sectors
3 to 5 years client support or technical support experience
Experience with Salesforce Service Cloud or ServiceNow