Bilingual Fairmont Gold Supervisor/ Concierge (part-time)

Sofitel Sydney Wentworth

Ottawa, Canada
Base: $27.50ph; bonus/equity: not specified; benef...
On-site
Bilingual communication skills
Guest service leadership
Fairmont gold operations management
The Fairmont Gold Supervisor role involves overseeing all aspects of Fairmont Gold operations to ensure smooth functioning and the highest level of guest satisfaction

Job Summary

  • The Fairmont Gold Supervisor role involves overseeing all aspects of Fairmont Gold operations to ensure smooth functioning and the highest level of guest satisfaction.
  • Employees benefit from a wonderful company culture, food and beverage discounts, learning programs, and opportunities to contribute to corporate social responsibility initiatives.
  • The position requires delivering personalized luxury service, managing reservations, supervising staff, and maintaining communication with various hotel departments and external hospitality contacts.

Matching Summary

The Fairmont Gold Supervisor role involves overseeing all aspects of Fairmont Gold operations to ensure smooth functioning and the highest level of guest satisfaction.

Salary

Base: $27.50/hour; Bonus/Equity: Not specified; Benefits: Food & Beverage discount, employee benefit card with discounted rates worldwide

Skills & Requirements

Must-have

  • Bilingual communication skills
  • Guest service leadership
  • Fairmont Gold operations management
  • Concierge and front desk experience
  • Service standards compliance
  • Team supervision and training

Nice-to-have

  • Knowledge of international traveler expectations
  • Strong problem solving abilities
  • Ability to work under pressure
  • Inter-departmental collaboration
  • Environmental and sustainability awareness
  • Recruitment and performance management

Key Requirements

  • Previous Front Desk Agent experience
  • Two years Concierge or Guest Services experience
  • Supervisory or managerial experience preferred
  • Degree or Diploma in Hospitality Administration
  • Smart Serve certification
  • Proven record exceeding guest expectations
  • Knowledge of Opera Property Manager software

Work Rights

Not specified

Tailored Resume

Cover Letter