Customer Support Technician

FRESENIUS MEDICAL CARE

Not specified; not specified; comprehensive benefi...
2-4 years related experience
Customer service or call center background
Clinical environment experience required
The Support Technician provides in-depth technical support to diverse customer telephone inquiries regarding applicable devices

Job Summary

  • The Support Technician provides in-depth technical support to diverse customer telephone inquiries regarding applicable devices.
  • The role requires maintaining confidential patient information in strict compliance with HIPAA and company policies.
  • This position offers a comprehensive benefits package including medical, dental, vision insurance, and a 401(k) with company match.

Matching Summary

The Support Technician provides in-depth technical support to diverse customer telephone inquiries regarding applicable devices.

Salary

Not specified; Not specified; Comprehensive benefits package including medical, dental, vision, 401(k) match, PTO, parental leave

Skills & Requirements

Must-have

  • 2-4 years related experience
  • Customer service or call center background
  • Clinical environment experience required
  • HIPAA compliance knowledge
  • Rotating 24-hour call coverage availability

Nice-to-have

  • Dialysis equipment experience preferred
  • Spanish language fluency
  • Mentoring staff capabilities
  • Calibration tool management familiarity
  • Cross-divisional technical resource skills

Key Requirements

  • High School Diploma required
  • Associate's Degree desirable
  • 2-4 years of related experience
  • Fluency in Spanish preferred
  • Strong computer proficiency in word processing and databases

Work Rights

Not specified

Tailored Resume

Cover Letter