Technical Operations & Integration Workflow Specialist

Buyersedgeplatformrecruiting

Remote
Remote
Jira ticketing system
Ai-driven improvements
Edi integration workflows
Buyersedgeplatformrecruiting is seeking a Technical Operations & Integration Workflow Specialist to enhance technology operations with a focus on automation and AI in a remote setting. The ideal candidate will have experience in technical support operations, EDI, and workflow management, ensuring efficient ticket processing and system integration

Job Summary

  • Increase visibility across integration work by tracking deadlines, ensuring milestone tracking, and providing structured reporting on workflow status.
  • Design and implement AI-assisted triage and workflow automations within Jira to classify tickets, extract structured information, and recommend routing.
  • Analyze incoming tickets to identify recurring integration and EDI failure patterns and develop preventative controls to reduce repeat issues.

Matching Summary

Match Score: 85

Buyersedgeplatformrecruiting is seeking a Technical Operations & Integration Workflow Specialist to enhance technology operations with a focus on automation and AI in a remote setting. The ideal candidate will have experience in technical support operations, EDI, and workflow management, ensuring efficient ticket processing and system integration.

Skills & Requirements

Must-have

  • Jira ticketing system
  • AI-driven improvements
  • EDI integration workflows
  • technical support workflows
  • operational patterns analysis

Nice-to-have

  • modernize support operations
  • collaboration and technology
  • proactive service and guidance

Key Requirements

  • 3–7 years of experience
  • Technical Degree or 4+ years tech experience
  • Strong Jira proficiency
  • Working knowledge of EDI
  • Advanced Excel proficiency
  • Proven ability to enforce process discipline
  • Experience using AI tools for automation
  • Hands-on integration experience

Work Rights

Not specified

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