In this role, candidates will use banking and / or credit union experience to provide application technical support to Synapsys customers after installation
Job Summary
In this role, candidates will use banking and / or credit union experience to provide application technical support to Synapsys customers after installation.
The ideal candidate will have a technical aptitude and experience within a financial institution, and a proven ability to deliver excellent customer service and support.
At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.”
Matching Summary
In this role, candidates will use banking and / or credit union experience to provide application technical support to Synapsys customers after installation.
Skills & Requirements
Must-have
banking and / or credit union experience
technical aptitude
Synapsys customers after installation
level one troubleshooting
Service Level Standards (SLS)
Nice-to-have
excellent written and verbal communication
excellent troubleshooting skills
knowledge of JHA products and services
knowledge of Microsoft SQL Studio Manager
Key Requirements
18 months of experience in a financial institution