Customer Support Specialist (Help Desk)

Maximus

United States
Not specified; commensurate with job duties + rele...
Fully remote
High school diploma or equivalent
0-1 years of experience
Strong verbal and written communication skills
Maximus is seeking a Customer Support Specialist (Help Desk) to provide remote technical support for the Centers for Medicare & Medicaid Services’ National Plan and Provider Enumeration System. The role involves assisting healthcare providers with NPI enrollment and compliance, and candidates should have strong communication and problem-solving skills

Job Summary

  • This position supports the Centers for Medicare & Medicaid Services (CMS) National Plan and Provider Enumeration System (NPPES) by providing end-to-end help desk support.
  • The role involves installing, configuring, and maintaining desktops, laptops, and peripherals while resolving user issues via remote desktop software.
  • Maximus offers a comprehensive benefits package including health insurance, retirement savings, paid holidays, and paid time off.

Matching Summary

Match Score: 85

Maximus is seeking a Customer Support Specialist (Help Desk) to provide remote technical support for the Centers for Medicare & Medicaid Services’ National Plan and Provider Enumeration System. The role involves assisting healthcare providers with NPI enrollment and compliance, and candidates should have strong communication and problem-solving skills.

Salary

Not specified; Commensurate with job duties and relevant work experience; Includes short- and long-term incentives as well as program-specific awards

Skills & Requirements

Must-have

  • High School diploma or equivalent
  • 0-1 years of experience
  • Strong verbal and written communication skills
  • Remote desktop software proficiency
  • Ticketing system documentation

Nice-to-have

  • Experience with call center telephony equipment
  • Knowledge of log monitoring and reporting
  • Proficiency in Microsoft Office Suite including Visio
  • Prior government experience preferred
  • Ability to work independently and in a team

Key Requirements

  • High School diploma or equivalent
  • 0-1 years of relevant experience
  • Availability for standard business hours Monday-Friday 8:30 AM-5:30 PM EST
  • Successful completion of CMS client vetting process

Work Rights

Must pass CMS client vetting process

Tailored Resume

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