Customer Service Representative Specialist

Motionsolutions

Riverside, CA, United States
$29.81 - $38.74ph; not specified; not specified
On-site
Handle non-routine customer inquiries
Extensive product and service knowledge
Proactively generate sales
Motionsolutions is seeking a Customer Service Representative Specialist in Riverside, CA, who will handle complex customer inquiries and support sales efforts while ensuring customer satisfaction. The ideal candidate should possess strong communication, negotiation skills, and a background in specialty product knowledge

Job Summary

  • The CSR Specialist handles non-routine calls requiring deviation from standardized procedures and extensive product knowledge to ensure customer expectations are met.
  • This role proactively generates sales by promoting products, influences gross profit through negotiation, and ensures transactions are error-free.
  • Responsibilities include responding to inquiries, providing quotes, taking orders, managing inventory, expediting backorders, and coaching less experienced representatives.

Matching Summary

Match Score: 85

Motionsolutions is seeking a Customer Service Representative Specialist in Riverside, CA, who will handle complex customer inquiries and support sales efforts while ensuring customer satisfaction. The ideal candidate should possess strong communication, negotiation skills, and a background in specialty product knowledge.

Salary

$29.81 - $38.74/Hour; Not specified; Not specified

Skills & Requirements

Must-have

  • Handle non-routine customer inquiries
  • Extensive product and service knowledge
  • Proactively generate sales
  • Negotiate sale and purchase prices
  • Maintain customer relationships
  • Order fulfillment and sourcing

Nice-to-have

  • Develop relationships within customer organizations
  • Provide technical advice
  • Excellent driving record preferred

Key Requirements

  • Bachelor's degree or equivalent combination of education and experience
  • Three (3) years of related experience
  • Specialty product knowledge from previous warehouse and inside sales experience
  • Reliability, organization, and attention-to-detail
  • Excellent communication, multi-tasking, and time management skills
  • Strong negotiation and computer skills

Work Rights

Not specified

Tailored Resume

Cover Letter